Return/Refund Policy

Returns or Refunds are only allowed on non-custom made items hereafter called ‘stock items’.

Where an items was a custom made item and you wish to apply for a return or a refund you can send a complaint to sales@mdbranding.co.za only if one or more of the following applies:

  • The item is not the item you ordered.
  • The product is not in line with the approved artwork.

Items damaged for custom made itemsduring courier cannot be regarded as being eligible for a return or a refund – please see our Terms and Conditions for more information.

Should your order not be custom made, and has arrived damaged at the time of delivery, a request for a replacement can be lodged at sales@mdbranding.co.za

MD Branding reserves the right to issue a replacement or a refund at all times.

Approved refunds will result in your account being credited.